1. DEFINITIONS: 

“Agreement” means the Residential Agreement Form, incorporating these Terms and Conditions.

“Bottle Deposit” means a refundable amount payable by the Customer to QH2O as set out in the Agreement, for the use of certain QH2O water bottles.

“Contact Sales Agreement” has the meaning given to it under the Victorian Fair Trading Act (1999).

“Cooling-Off Period” means:

i) in the case of a Contact Sales Agreement or Direct Commerce Contract - within 10 days of signing the Agreement;

ii) in the case of a Telephone Marketing Agreement - within 10 days of receipt of the Agreement,

iii) in the case of a Non-Contact Sales Agreement – within 10 days from the day on which the Products or Equipment are first received by the Customer;

iv) in the case of Other Agreements – 10 days from the day on which the Agreement is signed by the Customer.

“Direct Commerce Contract” has the meaning given to it under the New South Wales Fair Trading Act (1987).

“Equipment” means returnable water bottle/s, water cooler/s, filtered water cooler, water vaporisation equipment, bottle rack/s, and other materials rented by the Customer from QH2O under brands including QH2O as identified in the Agreement Form.

“QH2O” means The Trustee for QH2O GLADSTONE FAMILY TRUST ABN 22 096 841 909

, business address at 36 Chapple St, Gladstone Central QLD 4680

“Non-Contact Sales Agreement” has the meaning given to it under the Victorian Fair Trading Act (1999).

“Other Agreements” means agreements to which one of the following Acts (or parts of Acts as specified) applies:

i) Western Australian Door to Door Trading Act (1987);

ii) ACT Door to Door Trading Act (1991);

iii) Tasmanian Door to Door Trading Act (1986);

iv) Part 3 of the South Australian Fair Trading Act (1987);

v) Division 4 of the Queensland Fair Trading Act 1989;

vi) Part 7 of the Northern Territory Consumer Affairs and Fair Trading Act.

“Products” means water, filter cartridges, under sink water filtration systems, jugs, cups and other consumables or products sold to the Customer by QH2O.

"Residential Agreement Form" means the form signed by the Customer.

“Telephone Marketing Agreement” has the meaning given to it under the Victorian Fair Trading Act (1999).

“Water Filtration Installation Charge” means an amount payable by the Customer for installation of water filtration products, as set out in the Agreement.

2. AGREEMENT: 

This document sets out the Terms and Conditions applicable to the Agreement between the customer (“Customer”) and QH2O The Trustee for QH2O GLADSTONE FAMILY TRUST (“QH2O”) under which Equipment may be rented by the Customer and Products may be purchased by the Customer from time to time.

3. COMMENCEMENT DATE: 

The commencement date of the Agreement is the date the Residential Agreement Form is signed by the Customer.

4. TERM: 

a) The Agreement remains in force for the minimum term (the “Term”) as stated on the Agreement Form, or the first invoice (the “Invoice”), or if not specified until the Customer or QH2O terminates this Agreement with 14 days' notice.

b) If the Customer elects to return the Equipment prior to the end of the Term, the Customer is still liable to pay for all outstanding rentals, Invoices, reasonable overdue interest charges, reasonable debt collection fees, reasonable dishonour fees and any other reasonable charges (the “Charges”), which may apply on demand as a debt due from the Customer to QH2O.

c) Upon termination or expiry of the Agreement, refunds will not be provided for any unused Products. 

5. OWNERSHIP (QH2O OWNS THE EQUIPMENT AT ALL TIMES): 

The Customer acknowledges that the ownership of the Equipment is retained by QH2O at all times. QH2O shall have the right to remove the Equipment in the event that the Customer fails to abide by the material terms and conditions of the Agreement, or becomes bankrupt, insolvent, is wound-up or discontinues operation. The above shall be in addition to the right of QH2O to demand the immediate payment of the balance of the consideration due from the Customer in these circumstances.

6. EXCLUSIVE USAGE: 

The Customer agrees that the Equipment shall be used for the sole purpose of using and dispensing products supplied by QH2O.

7. WARRANTY AND REPAIRS (QH2O WILL PROVIDE A WARRANTY FOR THE EQUIPMENT AND WILL REPAIR WHEN NECESSARY): 

a) QH2O provides a full warranty on the Equipment for the duration of the Agreement and will perform without charge, all repairs necessary to keep the Equipment in good operating condition or, at its discretion, to replace it with equivalent Equipment.

b) QH2O will provide a 12 month replacement warranty on any under sink water filtration Product when sold to the Customer.

c) The Customer agrees to exercise due care to protect the Equipment, and acknowledges that the warranty will be null and void and the Customer will be responsible for the reasonable cost of repair or replacement of the Equipment if the failure of the Equipment is a result of extraordinary wear and tear caused by the Customer, alteration or tampering with the merchandise parts, misuse or negligence by the Customer.

d) To the full extent permitted by law, all conditions and warranties that would be implied (by statute, general law, customs or otherwise) are expressly excluded.

e) If any condition or warranty is implied into this document under any applicable legislation, and cannot be excluded, the liability of QH2O for breach of the condition or warranty is limited to one of the following, at the option of QH2O:

i) in the case of goods:

(1) the replacement of the goods or the supply of equivalent goods;

(2) the repair of the goods;

(3) the payment of the cost of replacing the goods or of acquiring equivalent goods; or

(4) the payment of the cost of having the goods repaired; or

ii) in the case of services:

(1) the supplying of the services again; or

(2) the payment of the cost of having the services supplied again.

f) Subject to clause (g) below, under no circumstance is QH2O liable to the Customer for any indirect loss or consequential loss, however it arises or for punitive or exemplary damages or for any loss of profit, loss of revenue, or loss of opportunity.

g) QH2O acknowledges that the Australian Consumer Law (set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)) includes statutory guarantees and other rights which may be available to the Customer. Nothing in this Agreement is intended to exclude or restrict the application of such laws.

h) The Customer agrees to maintain the Equipment in a clean and hygienic condition and acknowledges that if QH2O considers the Equipment to be in a substantially unclean or unhygienic condition, QH2O reserves the right to clean and sanitise (or exchange) the Equipment on the Customer’s behalf. QH2O agrees to notify the Customer in advance of its intention to clean and sanitise the Customer’s Equipment.

i) The Customer agrees to exercise due care to protect the Equipment, and acknowledges that the express warranty provided by QH2O will be null and void and that, subject to the Australian Consumer Law, the Customer may be responsible for the reasonable cost of repair or replacement of the Equipment if the failure of the Equipment is a result of extraordinary wear and tear caused by the Customer, alteration or tampering with the merchandise parts (other than where directed to do so by an employee or representative of QH2O and the Customer acts in accordance with those directions), misuse or negligence by the Customer.

j) The Customer acknowledges that use of the Equipment is at their own risk. 

8. MOVING (REQUIRES QH2O’S APPROVAL): 

The Customer agrees not to remove the Equipment from the premises where it is initially installed (or subsequently moved to under the provisions of this clause) without first notifying QH2O in writing and only after receiving approval from QH2O. QH2O agrees not to unreasonably withhold its approval to move the Equipment.

9. LOST OR DAMAGED EQUIPMENT (THE CUSTOMER WILL BE LIABLE): 

In the event of the Equipment being lost or damaged while in the care of the Customer, the Customer agrees to reimburse QH2O in full for the reasonable costs of repair or replacement of the Equipment. This includes QH2O’s right to charge for lost bulk water bottles.

10. PAYMENT TERMS: 

a) The Customer must make payment by credit card or direct debit deduction or any other payment method approved by QH2O in writing, before or on installation of the Equipment. Invoices thereafter are payable by automatic credit card or direct debit deduction facility only.

b) The Customer agrees that all payments received will be allocated as per the Invoice number specified by the Customer or alternatively, if no Invoice number is specified, then at QH2O’s discretion. 

11. OVERDUE PAYMENTS: 

a) The Customer agrees that any payments dishonoured or reversed by the Customer’s bank (made by cheque, direct debit or credit card) will be reimbursed by the Customer to QH2O including any fees or charges incurred by QH2O as a result of the dishonoured or reserved payment.

b) The Customer agrees that any reasonable costs or disbursements incurred by QH2O in recovering any outstanding monies including Equipment pick up fees, debt collection agency fees, solicitor’s costs plus overdue interest charges calculated daily from due date and applied at Consumer Price Index per annum, shall be paid by the Customer.

c) The Customer agrees that at the conclusion of the Agreement, QH2O may set-off the amount of the Bottle Deposit against any amount owing to QH2O under the Agreement which has not been paid by the Customer within a reasonable timeframe. 

12. PRICING: 

a) The total amount to be paid by the Customer under the Agreement is not currently ascertainable, but may be calculated by having regard to the total initial payment set out in the Residential Agreement Form, QH2O’s current price list, the volume of Products ordered by the Customer during the life of the Agreement and this section 12.

b) The Customer agrees to pay for the Products and Equipment supplied by QH2O on a monthly or annual basis, including GST where applicable, at the price specified on the initial delivery Invoice, the Residential Agreement Form or at the revised price specified by QH2O according to clauses 12(e) or (f).

c) The Customer agrees that the total initial payment as set out in the Agreement Form is payable after expiration of the relevant Cooling-Off period, but before or on installation of the Equipment or Products (as applicable).

d) The Customer agrees that the Water Filtration Installation Charge (again, payable after the expiration of the relevant Cooling-Off period), is non-refundable.

e) QH2O reserves the right to adjust the price of Products during the Term, acting reasonably taking into account increases in the costs of Products to QH2O and the Consumer Price Index, by giving 28 days’ notice to the Customer of the price increase. If QH2O exercises this right, the Customer may terminate this Agreement for the reason of the price rise on 14 days' written notice.

f) QH2O reserves the right to adjust the price of the Products and/or Equipment after expiration of the initial Term acting reasonably taking into account increases in the costs of Products and Equipment to QH2O and the Consumer Price Index, by giving reasonable notice to the Customer of the price increase, prior to the Customer agreeing to the extended Term.

g) If renting certain QH2O water bottles, the Customer agrees to pay a Bottle Deposit amount (as notified by QH2O to the Customer), which will be refunded by QH2O to the Customer at the conclusion of the Agreement, subject to clause 11(c) above.

h) The Customer agrees to pay for any additional replacement cartridges and delivery fee.

i) QH2O reserves the right to charge the Customer an “un-plumb” fee if the Agreement is terminated by either party and the Customer requests that QH2O removes pipes from or repairs walls in the Customer’s premises. QH2O agrees that the un-plumb fee will be a reasonable amount which reflects the costs incurred by QH2O in removing pipes and/or repairing walls.

13. COOLING OFF PERIOD: 

a) The Agreement is subject to a Cooling Off Period, the commencement date of which varies according to the state in which the Agreement is struck and in some cases, the manner in which the Agreement is formed.

b) The Customer has a right to terminate the Agreement during the relevant Cooling-Off Period.

c) Cancellation during the Cooling-Off Period may be effected by notice in writing by:

(i) delivery or post to the business address of QH2O; or

(ii) by e-mail to admin@QH2O.com.au

d) If the Agreement is cancelled before expiration of the relevant Cooling-Off Period (and assuming state legislation permits the collection of payment during the relevant Cooling-Off period), QH2O will refund any money paid to QH2O by the Customer under the Agreement or a related contract or instrument. 

14. AGREEMENT TO OBTAIN CERTAIN INFORMATION: 

a) The Customer consents to QH2O using and disclosing its personal information for the express purposes of accepting, processing and fulfilling the Customer’s order, notifying the Customer of its order status, product research and development, pricing related information, assisting QH2O to improve customer services and allowing QH2O to market its services and the services of its partners.

c) QH2O will not disclose the Customer’s personal information to any person unless it is:

i) required or authorised by law;

ii) to a contracted mailing house or to another organisation providing services to QH2O bound by confidentiality agreements; or

iii) to an entity that acquires the business or assets of QH2O.

e) QH2O may give personal information about the Customer to a credit reporting agency for the purpose of:

i) obtaining a consumer credit report about the Customer; and/or

ii) allowing the credit reporting agency to create or maintain a credit information file containing information about the Customer.

f) The personal information provided by QH2O to a credit reporting agency under clause 13(e) is limited to:

i) identity particulars – Customer’s name, sex, address (and the previous two addresses), date of birth, name of employer and driver’s licence number;

ii) Customer’s application for credit - the fact that the Customer has applied for credit and the amount;

iii) repayments which are overdue by more than 60 days, and for which debt collection action has started;

iv) advice that the Customer’s repayments are no longer overdue in respect of any default that has been listed;

v) information that, in the opinion of QH2O, the Customer has committed a serious credit infringement (that is, the Customer has acted fraudulently or has shown an intention not to comply with its credit obligations);

vi) dishonoured cheques - cheques drawn by the Customer for $100 or more which have been dishonoured more than once; and

vii) the fact that credit provided to the Customer by QH2O has been paid or otherwise discharged.

h) The Customer is able to access personal information maintained by QH2O. There shall be no fee to apply for access. 

15. DELIVERY: 

a) QH2O will deliver the Equipment and Products to the Customer’s nominated premises and thereafter will deliver Products on a regular scheduled delivery cycle based on the Customer’s needs.

b) The Customer agrees to pay a delivery fee amount on each delivery, as set out in the terms and conditions (delivery fee is set by QH2O and is subject to change).

c) Should the Customer require delivery outside of the regular delivery cycle, additional charges may apply, as set out on https://www.QH2O.com.au/faqs/.

d) The Customer acknowledges and agrees that QH2O may impose minimum delivery quantities for certain Products as set out on https://www.QH2Ocom.au/faqs, and subject to QH2O notifying the Customer 30 days in advance of any minimum delivery quantities which may apply.

e) The Customer agrees to provide QH2O’s representative reasonable and safe access to its premises to allow the efficient delivery of Equipment and Products, and where applicable to use its best endeavours to have its empty bottles available for collection on its scheduled delivery day. 

16. TRANSFER OF OWNERSHIP: 

A party, other than the Customer, may take full responsibility for all liabilities and obtain all rights under the Residential Agreement Form subject to duly executing the QH2O Transfer of Ownership Form.

17. HOW THIS AGREEMENT CAN BE TERMINATED: 

a) Either party may terminate this Agreement by a notice in writing to the other party if such other party is in breach of a term or condition and does not remedy the breach within 14 days’ notice in writing specifying the breach and requiring its remedy.

b) QH2O may immediately terminate this Agreement by notice to the Customer if:

i) a receiver, receiver and manager, administrator, trustee, mortgagee or similar official is appointed over any of the assets or undertakings of the Customer, an application or order is made for the winding up or dissolution of the Customer or any steps are taken to pass a resolution for the winding up or dissolution of the Customer; or

ii) the Customer enters into, or resolves to enter into, any arrangement, composition or compromise with, or assignment for the benefit of, its creditors or any class of them. 

18. GOVERNING LAW: 

a) This document and any dispute arising out of or in connection with this document is governed by the laws of the State of Queensland.

b) Each party submits to the non-exclusive jurisdiction of the courts of that State and courts of appeal from them, in respect of any proceedings arising out of this document.