• CREATE YOUR OWN
    SUBSCRIPTION  WATER

    Sign up to QH2O Subscription Water. Tell us how much water you would like each fortnight/month and we will deliver the same amount to your door ongoing.

    Order Water
    Read FAQs

ARE  YOU  A  CURRENT  QH20  CUSTOMER?

I am new to QH2O
Yes, I am a customer
I am new to QH2O

CREATE YOUR OWN  ​SUBSCRIPTION ​WATER    

Fill out the from below to place your order online. 


If you have already set up an account with us please use the online Customer Portal to order with us again or contact 

our team on phone or email to ensure no duplicate accounts are made. Thank you.

Yes, I am a customer

Sign Into Your Customer Portal

If you have ordered from us before, don't go through all those forms again. 

Simply login and place your order through your Customer Portal. 


Here you will see all your previous purchases, invoices & your details are stored safely ensuring a quick & easy process! 


Login To My Account

FAqs

Everything you need to know about your Gladstone QH2O water subscription.

What is a Subscription Water?

Our QH2O Subscription Water is effortless water delivery to your door.  


There are so many things we need to do each day, remembering to order water shouldn't be one of them.  Sign up to QH2O Subscription Water and we will do all the hard work for you. Choose how frequently you would like delivery (fortnightly or monthly) and choose how much water you would like delivered and then receive  your order. We will even let you know via SMS one day before we come to remind you to leave our your empty bottles!


Your account will be charged automatically and you will receive an invoice straight away via email. You can also check your account history, payments and update your personal details in a secure online customer portal. This can be accessed anytime so you don't have to worry about calling during office hours.

What if I need more water this week?

Online Customer Portal


Upon sign up you will be invited to access your Online Customer Portal. Inside this password secured platform, you will be able to not only see your account details and past orders, but you will also be able to order additional water bottles here or cooler and accessories. 


Phone or Email


You can also speak to one of our team members to organise the additional items you are adding to the order. 


What if I need to change the amount of water each week?

Phone or Email


To update the amount of water you would like delivered, please call or email our team. 

What if I go on holidays and need to pause my account?

Phone or Email


Please contact one of our team members before You go away to update your account. 

How do I cancel my Subscription with QH2O?

Login to your Customer Portal. Click on the subscriptions tab, then click on your subscription. 

You will see the cancel subscription button on the top right.  

Alternatively you can send an email to team@gladstoneqh2o.com.au.


Your cancellation will be effective after the following delivery. 


You will need to return all QH2O 15L Pure Water Bottles in your possession back to QH2O Gladstone to finalise your subscription cancellation. 

Failure to do so will incur a $20 fee per outstanding bottle on your account. This will be charged within 14 days of your initial cancellation request.


We will schedule a bottle pickup free of charge. If you are not available on the day of collection, please drop your bottles off at 36 Chapple St, Gladstone Central QLD

Call the office on 07497235640 to let them know so they can process your refund (if applicable). To let them know so they can process your refund (if applicable).

What happens if I am not home to collect my delivery?

Not home? No problem.


Our staff will drop off your bottles in a safe place at your house or business. 


When you have empty bottles from your previous order, leave in a place visible to the street that is safe. Our driver will swap your empties with your order placed. 

Failure to leave out your bottles will result in a $20 fee per bottle. Bottles are property of QH2O Gladstone. You are entitled to a refund of the $20 per bottle if you can return the bottles within 30 days of when the order is placed. This is due to health and safety of the bottles.


If you do not have a safe place to leave your water, unfortunately we will not be able to complete the delivery. Please contact us for more information on this.


You can also pick up your order from the QH2O Gladstone Store during opening hours if delivery is not possible. See our opening hours here.